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SHIPPING POLICY

Shruseternity stands behind the quality of its service and we endeavor to have all our products delivered to you on time and in impeccable condition. Orders placed under international shipments outside of India will include shipping charges, as applicable. Domestic orders are delivered free of cost.

  • Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
  • The option of COD will be canceled for further orders if the orders violate our fair usage policy.
  • If in case there are any issues with the delivery/package it has be brought to our attention in 2 working days. Please write to us at hello@shruseternity.com or call us on +919003003841. Any concerns/quires/requests post this will not be entertained.
  • Shruseternity deliver products internationally as well. We strive to maintain timely and easy international shipments and deliveries. Any Customs Duty charges (NOT APPLICABLE FOR US & SINGAPORE) should be borne by the customer as it is not under Shruseternity or our shipping partners control and is levied by the government of the City/State/Country of the customer.
  • Note - This import tax depends from country to country and it is based on the invoice value - You can check for the exact value by checking with DHL.

Fair Usage Policy

Shruseternity maintains optimal service and straightforward returns process to ensure customer satisfaction, yet some customer accounts exploit these policies. Such accounts often return, cancel or exchange items too often and even go a step further to refuse delivery on several occasions. This hampers our ability to ensure timely delivery to other customer and such actions end up being a disservice to the regular customers.  Therefore, customer accounts evidenced to continually misuse our return policy will be barred from utilizing the COD option or availing free shipment for their future orders.

Track Your Order

Once you place an order, you will receive an email confirming that the order has been dispatched for delivery. In the email, you will obtain a link which will enable you to track your order whenever you choose until it is delivered to you.

PIN Code Serviceability.

During Checkout when you enter your address and PINCODE we will check your PINCODE aganist our backend database and let you know if your PINCODE is serviceable or not. In case the PIN code is unserviceable, you can simply pre-pay the amount of the order and we will ensure it is delivered to you.

Our Courier Partners

To ensure delivery on time we associate with reliable courier partners who handle the complete transit insurance of the package for delivery. They include BluDart (for Domestic), DHL (for International).